Terms & Conditions

These Terms & Conditions (the “Terms”) are a binding agreement between you and CourseFluent (“CourseFluent”, “we”, “us”, “our”), the operator of the coursefluent.com website and the CourseFluent training platform (together, the “Service”). By accessing the website, creating an account, accepting an invitation, joining an organization, or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.

If you use the Service on behalf of a company or other organization (an “Organization”), you represent that you are authorized to bind that Organization, and “you” includes that Organization. You must be at least the age of majority in your jurisdiction, or the minimum age required to consent to these Terms, to create an account. The Service is intended for business use.

CourseFluent provides online AI-literacy training for businesses: administrators create an Organization, invite staff, and staff (“Learners”) complete courses, quizzes, and exams, with progress reporting for administrators. We may add, change, suspend, or remove features, courses, or content of the Service at any time and at our sole discretion, without liability to you. Features described on the website may change before or after purchase.

You must provide accurate information when creating an account and keep it up to date; certificates are issued using the name on the account. You are responsible for safeguarding your login credentials and for all activity that occurs under your account, whether or not authorized by you. Notify us promptly of any unauthorized use. We are not liable for any loss arising from unauthorized use of your account.

Learner accounts belong to an Organization. Organization administrators can view Learners' course progress, quiz and exam results, completion status, and derived reporting. By joining an Organization through an invitation or joining link, you consent to that visibility.

When an Organization submits staff email addresses or shares a joining link, the Organization represents and warrants that it has all necessary rights, consents, and lawful authority to provide those contact details and to have us send invitations and related messages to them, and that doing so complies with applicable anti-spam, employment, privacy, and data-protection laws. The Organization is solely responsible for its decision to require or encourage staff participation.

By using the Service you consent to receive transactional and operational communications from us (such as invitations, receipts, progress reminders, reports, and service notices) electronically. You can opt out of non-essential communications; you cannot opt out of essential service notices while you hold an account.

Paid features are charged as described on our pricing page at the time of purchase, currently a signup fee and a one-time per-seat charge for each staff member who joins your Organization. By saving a payment method, you authorize us and our payment processor to charge it automatically, including off-session, for each seat that joins your Organization, without further confirmation for each charge. Payment processing is handled by a third-party processor; we do not store full card details.

Prices may change prospectively at any time; changes do not affect seats already purchased. You are responsible for applicable taxes, duties, and levies. To the maximum extent permitted by law, all fees are non-refundable, including for unused seats, incomplete courses, dissatisfaction with content, or termination of your account for breach.

If a charge fails or is reversed, we may suspend new seat joins, suspend or limit access for the affected Organization, and recover the amounts owed together with reasonable costs of collection. Initiating a chargeback for a valid charge instead of contacting us first is a material breach of these Terms.

Where we describe access as “lifetime”, this means access for the operating life of the Service, for as long as CourseFluent continues to make the Service commercially available. It is not a guarantee that the Service, any particular course, or any particular feature will exist or remain unchanged indefinitely, and it does not survive termination of your account for breach of these Terms. We may retire, replace, or materially revise courses and features at any time.

We grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service and its content for your Organization's internal training purposes only. Each seat is for one named individual and may not be shared, pooled, or transferred except that an Organization may reassign a seat when a staff member permanently leaves. You agree not to:

• copy, resell, sublicense, redistribute, or publicly display course content;
• share accounts or provide access to anyone outside your Organization;
• use the Service or its content to build, train, or improve a competing product, course library, or machine-learning model, or access the Service for competitive benchmarking;
• scrape, crawl, or use automated means to access the Service, or attempt to extract its underlying data, prompts, models, or source code;
• reverse engineer, decompile, or circumvent any technical or security measure;
• use the Service to violate any law, infringe any right, or transmit anything harmful, deceptive, or offensive;
• use the Service in any application where failure could lead to death, personal injury, or severe damage (the Service is not designed for safety-critical use);
• interfere with or disrupt the integrity or performance of the Service.

We may investigate suspected violations and may suspend or terminate access that violates this section without notice or refund.

Parts of the Service let you submit content, including a company website URL for analysis, text entered into AI features, staff contact details, and Organization information (“Customer Content”). You retain your rights in Customer Content. You represent and warrant that you have all rights, consents, and authority necessary to submit Customer Content (including any personal information it contains) and that our processing of it, including retrieving and analyzing publicly available pages of a website you submit, does not violate any law, contract, or third-party right.

You grant us a worldwide, royalty-free, sublicensable (to our service providers) license to host, process, analyze, transmit, and display Customer Content as needed to provide, secure, and improve the Service. We may use data that does not identify you or any person, including aggregated or de-identified usage data, for any lawful purpose. If you send us feedback or suggestions, we may use them without restriction or compensation. We are not obliged to store, back up, or return Customer Content, and we may remove content that we reasonably believe violates these Terms or any law.

The Service uses artificial intelligence to generate content, including training plans, industry-tailored examples, tutor responses, and playground outputs. AI-generated content can be inaccurate, incomplete, outdated, biased, or misleading, and may not reflect current tools, prices, laws, or best practice. It is provided for general educational purposes only and does not constitute professional, legal, financial, medical, tax, employment, or other advice. You are solely responsible for reviewing and verifying AI-generated content before relying on it or acting on it, and you assume all risk of doing so.

Do not submit confidential information, trade secrets, or personal data that you are not authorized to share into AI features. AI outputs are generated by third-party models from your inputs; similar outputs may be generated for other customers, and we make no promise that outputs are original, exclusive to you, or free of third-party rights. We are not responsible for the consequences of content you choose to submit or of your use of generated outputs.

Courses are provided for general educational purposes. We make no promise that any Learner or Organization will achieve any particular result, skill level, exam outcome, productivity gain, or financial outcome. Figures such as “hours saved” and return on investment shown anywhere in the Service or our marketing are illustrative estimates only, are not measurements of your business, and must not be relied on as forecasts, commitments, or advice.

Course content summarizes a fast-moving field and third-party tools that change without notice; we do not warrant that content is current, complete, or applicable to your situation, and your use of any technique or tool described in a course is at your own risk and subject to your own policies and applicable law.

Certificates issued by the Service evidence completion of CourseFluent course material only. They are not accredited qualifications, professional certifications, or licenses, and we make no representation about their recognition by any employer, regulator, or institution.

Course content references third-party AI tools and platforms for educational purposes. All third-party names and marks belong to their owners; references do not imply affiliation, sponsorship, or endorsement in either direction. Your use of any third-party tool is governed by that third party's terms, and we are not responsible for third-party products, services, pricing, availability, security, or changes. Links from the Service (including the blog) are provided for convenience only.

The Service relies on third-party providers (such as payment processing, email delivery, hosting, and AI model providers). We are not liable for their acts, omissions, or outages, and the Service may be affected by changes those providers make.

The Service, including all courses, lessons, quizzes, exams, software, design, and branding, is owned by CourseFluent or its licensors and is protected by intellectual property laws. Except for the limited license in section 7, no rights are granted to you, whether by implication, estoppel, or otherwise. You acknowledge that breach of sections 7 or 12 may cause us irreparable harm for which damages are inadequate, and that we are entitled to seek injunctive relief in addition to any other remedy. If you believe content on the Service infringes your rights, contact us at the address in section 23 with details and we will review promptly.

We process personal information (such as names, email addresses, Organization details, and learning activity) to provide, secure, and improve the Service, using trusted third-party processors for payments, email, hosting, and AI features, which may be located outside your country. Administrators of your Organization can see Learner progress and results as described in section 3. To ask about or request deletion of your personal information, contact us at the address in section 23.

You are responsible for exporting any reports or records you need before closing your account. After termination or closure we may retain or delete account data and Customer Content in accordance with our retention practices and applicable law, and we have no obligation to preserve or provide data after termination. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

CourseFluent is not the employer of any Learner and has no responsibility for the relationship between an Organization and its staff, including any decision an Organization makes based on training data, completion status, or exam results. Any dispute between an Organization and a Learner is solely between them. Each Organization is responsible for its own compliance with employment, privacy, and data-protection laws in connection with its use of the Service, including any monitoring of staff learning activity.

We may offer free features (such as the website analysis and training plan preview), trials, or features identified as beta or experimental. These are provided as is, without any commitment, may be limited, changed, or withdrawn at any time, and are excluded from any warranty or commitment in these Terms. Free training plans and analyses are marketing previews generated automatically and carry all the AI-content disclaimers in section 9.

We do not guarantee that the Service will be uninterrupted, error-free, secure, or available at any particular time, and we may perform maintenance, impose usage limits, or modify or discontinue the Service (in whole or in part) at any time without liability. We may suspend or terminate your access immediately, with or without notice, if you breach these Terms, if we suspect fraud or abuse, if required by law, or to protect the Service or its users. You may stop using the Service and close your account at any time.

Upon any termination your license ends, and fees already paid are not refunded except where required by law. Sections that by their nature should survive termination (including sections 5, 8, 9, 10, 12, 13, 14, 17, 18, 19, 20, 21, and 22) survive.

To the maximum extent permitted by law, the Service and all content are provided “as is” and “as available”, without warranties, conditions, representations, or guarantees of any kind, whether express, implied, statutory, or otherwise, including any implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, accuracy, quiet enjoyment, and non-infringement, and any warranties arising from course of dealing or usage of trade. We do not warrant that the Service will meet your requirements, achieve any result, be compatible with your systems, or be secure, timely, or free of errors, viruses, or interruptions. No advice or information, whether oral or written, obtained from us or through the Service creates any warranty not expressly stated in these Terms.

To the maximum extent permitted by law: (a) CourseFluent and its owners, directors, officers, employees, contractors, agents, licensors, and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, savings, data, content, goodwill, or business opportunity, or for the cost of substitute services, however caused and under any theory of liability (contract, tort including negligence, statute, or otherwise), even if advised of the possibility of such damages; (b) we are not liable for unauthorized access to or alteration or loss of your data or content, for the conduct of any third party (including other users, Organizations, Learners, and third-party providers), or for events beyond our reasonable control; and (c) our total aggregate liability for all claims arising out of or relating to the Service or these Terms, taken together, will not exceed the greater of the amounts you paid us in the twelve (12) months before the event giving rise to the first such claim and one hundred Canadian dollars (CAD $100). The existence of more than one claim will not enlarge this limit.

If you are dissatisfied with the Service, your sole and exclusive remedy is to stop using it and close your account. You acknowledge that the pricing of the Service reflects this allocation of risk and that these limitations are an essential basis of the bargain between you and us. Some jurisdictions do not allow certain exclusions or limitations, so parts of this section may not apply to you; in that case liability is limited to the greatest extent permitted by law. Nothing in these Terms excludes liability that cannot lawfully be excluded, and nothing limits any non-waivable statutory consumer rights you may have.

You will defend, indemnify, and hold harmless CourseFluent and its owners, directors, officers, employees, contractors, and agents from and against any claims, demands, investigations, damages, liabilities, penalties, costs, and expenses (including reasonable legal fees) arising out of or relating to: your use or misuse of the Service; Customer Content, including websites you ask us to analyze and staff contact details you provide; your breach of these Terms or violation of any law or third-party right (including employment, privacy, anti-spam, and data-protection laws); decisions you make in reliance on the Service, its content, or AI-generated outputs; the acts or omissions of Learners in your Organization; and any dispute between an Organization and its staff. We may assume the exclusive defence of any matter subject to indemnification, in which case you agree to cooperate with us.

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario, without regard to conflict-of-laws rules. Courts located in Ontario have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, and each party irrevocably submits to that jurisdiction and waives any objection to venue or forum. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

To the maximum extent permitted by law: any claim must be brought in the party's individual capacity and not as a plaintiff or class member in any class, collective, or representative proceeding; any claim must be filed within one (1) year after the events giving rise to it; and each party waives any right to a jury trial. Before filing any claim, you agree to first contact us and attempt in good faith to resolve the dispute informally for thirty (30) days.

We may update these Terms from time to time. The “Last updated” date above shows the current version, and material changes may be notified through the Service or by email. Changes take effect when posted unless a later date is stated. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms; if you do not agree, stop using the Service.

These Terms, together with any policies referenced in them, are the entire agreement between you and us regarding the Service and supersede all prior or contemporaneous agreements, understandings, and representations on that subject, and you acknowledge that you have not relied on any statement not set out in these Terms. If any provision is found unenforceable, it will be modified to the minimum extent necessary and the rest remains in effect. Our failure to enforce a provision is not a waiver; waivers must be in writing. Our rights and remedies are cumulative.

You may not assign or transfer these Terms without our written consent; we may assign them at any time, including in connection with a merger, acquisition, reorganization, or sale of assets. Nothing in these Terms creates any partnership, joint venture, agency, or employment relationship, and there are no third-party beneficiaries. Neither party is liable for delay or failure caused by events beyond its reasonable control. Headings are for convenience only. These Terms are drafted in English, and any translation is for convenience only; the English version governs. We may give notices through the Service, to your account email, or by posting on the website; notices to us must be sent to the address in section 23.

Questions about these Terms: support@coursefluent.com